Returns & Exchanges Policy

A quick word from the Haus:

We wish we could stock a heavenly warehouse full of backup shirts just in case something doesn’t fit right — but because every item is made to order, all sales are final unless there’s a defect or issue with your order.

So before you click “Buy,” double-check your size, color, and address. Each product page includes a full size chart to help you get the best fit. Need help choosing? Shoot us a DM on Instagram or reach out through our contact page — we’ve got you.

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😬 Something’s off?

If your item arrives damaged, misprinted, or significantly different from what you ordered, that’s on us — and we’ll make it right.

Here’s how to get it fixed fast:

• Email us at hello@faithhaus.shop with your order number
• Include photos of the issue (damaged item, misprint, incorrect item, etc.)
• Let us know within 7 days of receiving your package

We’ll review it and either send a replacement or issue a refund if it qualifies. Factory errors happen sometimes, but we always aim to fix them with grace and speed.

Please note that sizing issues resulting from selecting the wrong size do not qualify for a refund or replacement. Be sure to review the size chart before placing your order.

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🕒 Time-sensitive stuff

Need to change or cancel your order? Contact us within 24 hours of placing your order. Once production begins, we may not be able to make changes.

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🚚 Didn’t receive your order?

If your package was marked "delivered" but didn’t show up, check with your neighbors, leasing office, or porch gnomes. Still missing? Email us and we’ll work with you on a solution.

If your order was returned due to an incorrect address, we can re-ship it to the right spot once you cover the postage. Just make sure your info is correct the first time — it saves everybody the headache.

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🌍 Do you ship internationally?

Not yet — but we’re growing room by room. Stay tuned!

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❤️ Want to join the Haus?

Whether you have an idea, want to collab, or just wanna share your story, hit us up! We’re building more than a brand — we’re building a community. DM us @faithhaus.shop or reach out through our contact page.

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Final Note

We’re human. We’re faith-driven. We believe in grace and communication. If something feels off, talk to us — not everything can be fixed, but we’ll always be kind, honest, and helpful.